iOS: iPhone IMAP Setup Guide



iOS: iPhone (iOS 11 and later - IMAP)

This article will assist you in setting up your iPhone with your Hosted Email mailbox. This article assumes that you have iOS 11 installed. If you have an older version, the screenshots below may not align exactly. We recommend running the latest version of iOS. This will ensure your phone has the latest features and security patches.

    1. On the home screen, tap the Settings icon.
    2. Within Settings, scroll down and tap Accounts and Passwords

          3.  Tap Add Account

            4.  Tap Other, at the bottom

            5.  Tap Add Mail Account

            6.  The next screen will ask for basic account information:

                 Name: Your first and last name
                 Password: Your mailbox password
                 Description: Anything you'd like!

            7.  Tap Next


            8.  Make sure IMAP is selected

                 Enter the following server details:

                 Name: Your first and last name
                 Description: Should already be prefilled from last section
                 Password: Your mailbox password

                 Incoming Server Settings
                 Host Name:
                 User Name:
                 Password: Your mailbox password

                 Outgoing Server Settings
                 Host Name:
                 User Name:
                 Password: Your mailbox password

Note: Even though it says optional, they are NOT optional. If you skip these fields, you will NOT be able to send out email.

            9.  Tap Next

 Authentication failed?
This means that your username or password are incorrect
- Make sure your user name is typed as shown above and that you did not make a typo (it happens!)
- Try accessing via a web browser
If your browser has a saved password, remove it and manually enter it, to make sure you're using the same password you tried on your mobile device
- If you cannot access your account at the website, please reset your password at    

It requires 8 characters with at least one upper and lowercase letter and a number or special character

- If you can access your email account at the website, triple check you're typing the same password you used for the website on your mobile device.
- If issues persist, contact support at or come to live chat at


    1. Select the desired settings and tap Save

Next, we are configuring your iPhone to sync your various IMAP folders and prevent duplicate folders from showing up. We call this Folder Mapping; below are the steps to do so.

    1. Within the Mail settings window, select the account that you just added.
    2. Under IMAP, tap Account

             3.  Within the account settings, select Advanced at the bottom

             4.  Under MAILBOX BEHAVIORS, select Sent Mailbox

             5.  Select the appropriate folder under ON THE SERVER.

    6.  Now repeat the previous step for Deleted Mailbox.
         Ignore the Archive Mailbox, it won't be used.

    7.  Last step! Make sure Deleted Mailbox is selected under MOVE DISCARDED                    MESSAGES  INTO. This will ensure deleted messages go to the Deleted Mailbox folder.

    8.  Now you're done! Go back to the home screen and launch the Mail app. Your email     should appear within a few minutes, depending on the amount of items to sync.

Note: If you have a large mailbox, it may take several minutes before email appears. Please wait at least 15 minutes before troubleshooting.

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